Privacy Policy

1. Introduction

Welcome to Odoo Pharmaceutical Pvt Ltd ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in any capacity.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. If you have questions or concerns, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website includes:

2.1 Personal Data

Personally identifiable information, such as your name, designation, organisation name, email address, and telephone number, that you voluntarily give to us when you fill out enquiry forms, register for events, or otherwise contact us.

2.2 Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, referring URLs, and pages visited before and after visiting our website.

2.3 Professional Data

If you interact with us as a healthcare professional or business partner, we may collect professional information such as your specialisation, medical registration number, hospital or clinic affiliation, and territory details for the purposes of product communication and compliance.

2.4 Communication Data

Records of correspondence if you contact us, including enquiries submitted through our website contact form, emails, calls, or WhatsApp messages.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you to:

• Respond to your enquiries and provide customer service
• Send you information about our products and formulations (with your consent)
• Process and fulfil your requests for product samples or literature
• Communicate about promotions, special offers, and company updates
• Maintain pharmacovigilance and adverse event reporting obligations under applicable law
• Compile anonymised statistical data and analysis for internal use
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
• Comply with legal and regulatory obligations applicable to pharmaceutical companies in India
• Administer any contests, promotions, or surveys

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your consent, except in the circumstances described below:

4.1 By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. These parties are bound by confidentiality obligations.

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 Regulatory Authorities

As a licensed pharmaceutical company operating under the Drugs and Cosmetics Act, 1940, and Rules thereunder, we may be required to share certain information with CDSCO, State Drug Authorities, or other regulatory bodies as mandated by law.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixel tags, and other tracking technologies on our website to help customise the site and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology.

Most browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect certain features or services of our website.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if this is not possible, we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Rights

In accordance with applicable Indian data protection laws and principles, you have the following rights regarding your personal data held by Odoo Pharmaceutical Pvt Ltd:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations.
• Right to Withdraw Consent: Where we process data on the basis of your consent, you may withdraw consent at any time.
• Right to Grievance Redressal: You may raise a complaint regarding how we have handled your personal data.

To exercise any of these rights, please contact us at the details provided below. We will respond to your request within a reasonable timeframe.

9. Third-Party Websites

Our website may contain links to third-party websites and applications of interest, including external references, regulatory portals, and partner organisations. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party website, you should inform yourself of the privacy policies and practices of the third party and take steps to protect your privacy.

10. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Pharmacovigilance and Adverse Events

If you report an adverse event or side effect related to an Odoo Pharmaceutical Pvt Ltd product, we are required by law to record and report this information to the CDSCO and the PvPI Coordination Centre. Such reports may contain your personal data and cannot be deleted under regulatory obligations, even upon request.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes or revisions to this Privacy Policy indicates your agreement with the terms of such revised policy.